Things that usually come up

Frequently asked questions

Questions about products and usage

Is there a warranty on the products?

Yes, all DT Grinder machines come with a 5-year manufacturer’s warranty. You can read more about this in our warranty terms and conditions.

Can I request a custom quote for larger orders?

Yes. We provide customized quotes for reseller orders. If you require a quote, please send us an email and we will respond as soon as possible. Click here to contact us.

Is there a video presentation of the products?

Yes, you can find plenty of videos on our YouTube channel showing our products in action. Take a look at our channel: https://www.youtube.com/@dtgrinder3424

Is it possible to seek professional advice before or after making a purchase?

Yes, we’re happy to help!

Before purchasing: if you are unsure which machine, accessory, or raw material best suits your needs, please contact us and we will help you choose based on our professional experience.

After purchase: We provide detailed user manuals for all machines, and if you have any questions about installation, use, or maintenance, you can contact us by email or phone.

Our goal is to provide not only products, but also reliable professional support, so you can count on us in the long term.

What tape sizes can be used with the machines?

Our sharpening machines operate with 30×800 mm belts, with the exception of our practical DTG-KS1 COMPACT machine, which is suitable for home use and is compatible with 25×600 mm belts. The names of our larger belt sanders also refer to the belt size: BG1000 (30×1000 mm); BG1200 (50×1200 mm); BG2000 (50×2000 mm).

How noisy are the machines?

DT Grinder machines are designed for normal workshop use. The operating noise of belt sanders and sharpening machines is roughly equivalent to that of a vacuum cleaner or small DIY machine. As with all metalworking machines, it is recommended that hearing protection be worn during prolonged use.

Does it work with household electricity? (230V)

Yes, all of our machines have a version that runs on household electricity. If you are unsure which type to choose, please contact us and we will help you make the right choice.

Are there servicing options and spare parts available?

Of course, both servicing and spare parts can be provided, as we keep all parts for our machines in stock. Servicing is carried out at our workshop in Debrecen, so the product must be sent to us if necessary.

Ordering, payment

What payment methods do we accept?

Payment can be made by credit card, bank transfer, or cash on delivery. Cash on delivery is only available for shipments within Hungary.

What should you do if your credit card payment fails?

If the payment fails, it is worth trying again or choosing the bank transfer option.

What account number should I transfer the money to?

For transfers in HUF:

MBH Bank
DT Grinder Hungary Kft
10103434-67327500-01005006

Barion HUF
DT Grinder Hungary Kft. – Barion
10700031 49737509-36723537

In case of foreign currency transfer:

BARION EUR
DT Grinder Hungary Kft. – Barion
HU90107000484973750911998381
SWIFT CIBHHUHB

Barion USD
DT Grinder Hungary Kft. – Barion
HU72107000554973750904627047

How can I request an invoice for my purchase?

We automatically issue an electronic invoice for every order, which we send to the email address provided during the order process.

Do you also sell to companies? Do you offer net invoicing for EU tax numbers?

n the case of Hungarian companies, we always issue invoices with VAT.

In the case of foreign companies with an EU tax number, it is possible to issue invoices net of VAT, provided that the system accepts the EU tax number after verification.

For sales to countries outside the EU, we also issue net invoices in accordance with the customs and tax regulations of the country concerned.

What are the conditions for replacement if I order the wrong product?

If you have ordered the wrong product, please contact us as soon as possible, but no later than 14 days after delivery. Returns are only possible for undamaged, unused products. The terms of exchange will be agreed on a case-by-case basis.

Where can I find reviews of machines and accessories?

On every product page in our webshop, you can write reviews and comments, so you can see other users’ experiences directly. In addition, we regularly share customer photos, feedback, and recommendations on our Facebook and Instagram pages.

How does the loyalty point system work?

Customers can earn points as follows:

For every 100 HUF spent, the system will award 2 reward points.
Each point is worth 1 HUF and can be redeemed on your next purchase.
Points earned on a purchase are activated after 5 days.
Unused points expire after six months.
You can track your registered customer points in the “My Account” > “Points” menu.

What are the conditions for returns/cancellations?

You may cancel your purchase within 14 days without giving any reason, except in the case of custom-made or used products. The product must be returned in its original, undamaged condition.

How long do I have to exercise my right of return?

Return deadline: 14 days from delivery.

Who pays for the return shipping costs?

If the return is not due to a manufacturing defect, the shipping costs shall be borne by the buyer.

Shipping Information

What shipping methods are available?

Hungary:

Home delivery by DPD or MPL courier
Pickup at GLS parcel point or parcel machine
Personal collection (4031 Debrecen, Köntösgát sor 15.)
Foreign orders:

Home delivery by DPD or UPS/FEDEX courier.

How much is the shipping fee for domestic/international orders?

Shipping costs are determined by the total weight of the order and, in the case of international orders, by the destination country. You can view the detailed price list by clicking here.

How long is the delivery time?

For deliveries within Hungary, the delivery time is 1-2 business days from the date of order. For international orders, the delivery time is 2-7 business days, depending on the destination country.

Is there a tracking number/tracking option?

Once we have handed over the package to the courier service, a tracking link will automatically be sent to the customer’s email address. If you have not received this and would like to receive up-to-date information on the status of your package, please write to us and we will send you the necessary details.

What happens if the package arrives damaged?

Please check the condition of the package upon delivery in all cases! In case of damage, ask the courier to fill out a report. We cannot accept complaints without a report. Always take photos of the damage and the packaging.